Account

Is there an account opening?

Yes, but don't worry, it's quick and free! For France, you just need to create a professional account by proving your business status with your SIRET number. Once that's done, you can place an order starting from €10. It's as simple as that!

If you are in the European Union, we need your intra-community VAT number. 

If you are not in any of the cases mentioned above, contact us by email at contact@filleaupluriel.fr or call us from 9am to 4:30pm at 04 67 36 10 15.


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Can I place an order as an individual? 

Sorry, but no. Fille au Pluriel products are exclusively reserved for beauty professionals. We leave it to the pros to pamper their clients (and they know where to find the right products!).


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Why am I receiving the error message "The VAT number you provided is not correct" when I enter my tax identification number?

Ah, VAT numbers, they can be quite a puzzle sometimes. Make sure you're entering your number correctly, and if it's still not working, don't hesitate to contact us. We're here to help you decipher this tax mystery.


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What proof do I need to provide to see professional prices?

Ah, the famous proof! You just need to whip out your beautician diploma and give us your SIRET number or VAT number for countries outside France. Once that's done, professional prices are all yours!


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I registered, but I'm getting an error when logging in – what can I do? 

Don't panic! Send us a quick email at contact@filleaupluriel.fr or call us between 9am and 4:30pm. We love solving mysteries and we'll be happy to help you reconnect!


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I am a beauty therapy student, can I place an order?

Of course! We support future professionals! You just need to send us a school enrollment certificate. Your account will remain valid for the duration of your studies. And because we like to do things right, you'll need to send us a new certificate each new school year to stay up to date.


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Is it mandatory to enter a VAT number?

For France, it's optional. But for our neighbors outside of France, it's mandatory! This prevents you from paying taxes twice and, frankly, once is already quite enough!


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I have questions about my order, who can I contact?

We love conversations! Send us an email at contact@filleaupluriel.fr or call us from 9am to 4:30pm. We'll be happy to answer all your questions.


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My account is blocked! Why?

Oops, several possible reasons: you're a former student, your account was temporary, or maybe your VAT number decided to stop cooperating. In any case, contact us by email or phone, and we'll find a solution together to unblock everything.


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What is the SIRET number?

The SIRET number is like your company's ID card. It's a unique 14-digit code that officially identifies your business in France. If you have a company, you definitely have a SIRET number!


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I don't see the prices?

To access the prices, you must identify yourself as a professional. It's a small formality to ensure that our offers are reserved for beauty professionals!


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I forgot my password, what should I do?

Go to the "Login" page and click on "Forgot password". You will receive a link via email to create a new password in no time.

If you encounter any issues, don't stress: contact us by email or phone, and we'll help you regain access to your account quickly!


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I am an esthetician, but I don't have a business, can I place an order? 

Yes, of course! We offer our products to beauty professionals, whether they are independent or employed. To access our services, you simply need to send us by email to contact@filleaupluriel.fr the documents proving your activity: a pay slip or employment contract, as well as your diploma. Once your application is validated, you can place your order with ease.  


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