I forgot my password, what should I do?

Go to the "Login" page and click on "Forgot password". You will receive a link via email to create a new password in no time.

If you encounter any issues, don't stress: contact us by email or phone, and we'll help you regain access to your account quickly!

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FAQs From Same Category

Is there an account opening?

Yes, but don't worry, it's quick and free! For France, you just need to create a professional account by proving your business status with your SIRET number. Once that's done, you can place an order starting from €10. It's as simple as that!

If you are in the European Union, we need your intra-community VAT number. 

If you are not in any of the cases mentioned above, contact us by email at contact@filleaupluriel.fr or call us from 9am to 4:30pm at 04 67 36 10 15.

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Can I place an order as an individual? 

Sorry, but no. Fille au Pluriel products are exclusively reserved for beauty professionals. We leave it to the pros to pamper their clients (and they know where to find the right products!).

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Why am I receiving the error message "The VAT number you provided is not correct" when I enter my tax identification number?

Ah, VAT numbers, they can be quite a puzzle sometimes. Make sure you're entering your number correctly, and if it's still not working, don't hesitate to contact us. We're here to help you decipher this tax mystery.

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What proof do I need to provide to see professional prices?

Ah, the famous proof! You just need to whip out your beautician diploma and give us your SIRET number or VAT number for countries outside France. Once that's done, professional prices are all yours!

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