What to do if my package is damaged during delivery?
When receiving a package, it is essential to check the condition of the package in front of the delivery person.
Here are the steps to follow in case of a problem:
- Package condition: If you notice visible damage, you have two options: You can refuse the package or ask the delivery person to note clear and precise reservations on the delivery slip, with signature and date.
Please note, general mentions like "package refused", "package damaged", "package broken", "package repackaged by DPD", "package subject to unpacking"... are not accepted because they are not clear enough. - Be precise in your reservations: damaged goods, product X is unusable/unsellable / such product is missing...
Example: "Goods damaged, the "Poupidou" peel-off wax bag has half-emptied into the box." - Take photos: Document the issue by taking pictures of the damaged package and products.
- Contact us quickly** Send us an email at contact@filleaupluriel.fr with the photos, description of the reservations, and a copy of the package invoice.
We will process your request as soon as possible to find a solution.
FAQs From Same Category
Shipping costs vary depending on the weight of your package. You can choose to have it delivered directly to your salon or to a pickup point (a very popular option if you're in a treatment and don't want to be disturbed by the delivery).
And good news: shipping is free for any order over €250 excluding tax.
Generally, if you place an order before 12 PM, we prepare and ship it on the same day. After that, delivery times depend on your location, but based on feedback from our customers, it's often very quick! However, there may be some additional delay during trade shows or other events. We always do our best to deliver to you as quickly as possible.
Once your order has been shipped, you will receive an email with a tracking link to check the status of your delivery. Convenient, you can track your package in real-time and know your delivery date.
On our website, you can place an order for delivery to metropolitan France, Corsica, and Belgium.
We also deliver internationally, but you may also have a Fille au Pluriel distributor near you. For more information, please write to us at contact@filleaupluriel.fr, and we will direct you to our local partner or provide you with a customized quote.