To place an order, simply create a professional account. Once your account is created and validated, log in and you will be able to proceed with your order with ease.

We offer several payment options to make your life easier:

• Credit card (CB, Mastercard, Maestro, Visa): fast, secure, and accepted everywhere.
• Payment initiation**: A simplified bank transfer, to pay easily in just a few clicks.
• Apple Pay: Pay quickly with your iPhone
• Payconiq: A payment solution for our customers in Belgium.
• Check**: This is also possible. However, the order will be shipped once the check is received, so a little more patience will be necessary.

At the moment, we do not offer payment in installments. With us, it's "one purchase, one payment" - simple and hassle-free!

Yes, of course! If a product doesn't suit you, you can return it. Just make sure to comply with our return conditions (unused product, in its original packaging, etc.) and do it within the specified timeframe. For more details, please refer to our return policy in our general terms and conditions of sale.

To make a return or exchange, first contact us by email at contact@filleaupluriel.fr. We will explain the procedure and provide you with the necessary instructions. Don't forget to package the product well so that it arrives in perfect condition!

Once the order has been validated and paid for, it is no longer possible to modify it directly online. However, if your order has not yet been shipped and you need to make a change or cancel, contact us quickly, and we will do our best to assist you.

If your order has not yet been shipped, you can contact us to change the delivery address. We will do our best to accommodate your request. However, if the package is already in transit, it will unfortunately be too late. Remember to double-check your address before confirming ;-) 

We don't follow the traditional sales calendar, but we have some surprises for you: every year, on your birthday, you receive a 10% discount valid for 2 months (because you're worth it!). During professional trade shows, we often offer discovery discounts, and we also sometimes launch contests on our social media. So, don't forget to follow us to stay updated!

We don't send samples alone, but we'd be happy to include some in your orders, even the smallest ones! Just ask for it in the "comment" tab when placing your order, and we'll take care of the rest.

No, we don't have a physical store, everything happens online! But we do have a showroom in our warehouse. And if you're in the area, you can come and pick up your order on site. We'd be delighted to welcome you, because we always love meeting our customers! ?  

If you haven't received a confirmation email after placing an order, it's possible that the order wasn't validated. To be sure, log into your account and check your recent orders. If you don't find anything, don't hesitate to contact us by phone or email, and we'll check it together!

Don't panic! If an error page appears during your order, try logging out and then logging back into your account. You can also clear your browser's cookies to resolve the issue.

If the error still persists, call us or send us an email, and we'll help you finalize your order quickly.